Refund Policy
At Gemcreations, based in Bristol, United Kingdom, we understand the importance of a clear and fair refund policy. This page outlines our approach to refunds to ensure you have a smooth and satisfactory shopping experience with our unique range of gifts.
Our Refund Approach
At Gemcreations, we operate on a refunds-only basis. If you're not completely satisfied with your purchase, we're here to help. Please read on to understand the conditions for a refund.
Return Conditions
To be eligible for a refund, the item must be returned in its original packaging. We also require pictures of the item to assess its condition upon arrival. This helps us process your refund efficiently and ensures we can maintain the quality of our unique gifts.
Return Shipping Costs
At Gemcreations, we want to make the return process as hassle-free as possible. Therefore, we cover the return shipping costs UK only. We will provide you with a pre-paid return label to send the item back to us.
Damaged or Faulty Items
In the unfortunate event that you receive a damaged or faulty item, please contact us immediately with pictures of the damage. We aim to resolve these issues within 7-10 days.
